Now Hiring
Development and Marcomms Coordinator
January 2, 2025
Position Title: Development/Marcomms Coordinator
Reports To: Development Director
Status: Salaried Exempt, Full-time
Location: This is a hybrid position with at least 3 days required in office. Number of in-office days are subject to change. Our office is currently located in Downtown San Jose This role may also require being out in the field to support community events and develop relationships beyond the in the office.
About Silicon Valley Bicycle Coalition
Silicon Valley Bicycle Coalition (SVBC) is a non-profit membership-based organization founded in 1993 that seeks to build healthy and just communities. We’re proud of the extraordinary impact we’ve had over the past ten years in improving local infrastructure and normalizing bicycling for transportation in San Mateo & Santa Clara Counties. And we’re excited about how much more we can do to solve challenging local and global issues through the humble bicycle. SVBC stands among peer organizations in the nine Bay Area counties as one of the largest bike coalitions in North America. See our strategic plan to better understand SVBC’s vision, strategy, and priorities.
You’ll join a team of approximately 12 core & 15+ ad hoc staff members who are passionate about getting more people on bikes safely. We invest a great deal of time in strengthening relationships and building a high-trust environment where feedback in all directions is welcomed as opportunities to learn. The organization is a non-profit with a start-up culture that values creative problem-solving, open communication, and a can-do attitude. We approach a work-life balance structure by piloting innovative programs (i.g., summer Fridays and others).
It is also important to highlight that we are a group of folks deeply committed to doing one of the most difficult things on the planet – to get people out of cars and onto bikes to solve some of society’s most intractable problems. If you’d like to join a team that wants to build better communities through the humble bicycle, we want to bring you on and continue investing in building a team that can do great things together.
Position Summary
The Development Marketing and Communications Coordinator reports to the Development Director and works closely with SVBC staff to implement communications strategies to support and advance SVBC priorities and programmatic activities. The Coordinator will contribute to a range of projects related to branding, storytelling, website content and design, marketing, and other collateral.
Qualifications
Three years of related full-time-equivalent experience required. (As part of the interview process, we may request work samples.)
Must be proficient in Microsoft Office, email marketing platforms (ex. Mailchimp), website CMS systems (ex. Squarespace), fundraising (e.g., Funraise), and event platforms (e.g., Eventbrite, Cvent, etc.).
Experience with event management, email marketing, social media, CRMs, and web design.
Must have exceptional interpersonal skills and be able to deal with individuals at all levels of staff and other external stakeholders. Ability to be flexible and meet deadlines.
Detail-oriented, and highly organized, with the ability to work successfully in a fast-paced, team-oriented environment.
Excellent oral and written communication skills are a must. Embraces growth mindset; seeks opportunities to learn, develop new skills, and incorporate lessons learned.
The Coordinator will exhibit proactive customer service and be results-oriented with the ability to prioritize and handle multiple projects simultaneously.
Prior experience on a development and/or marketing team is essential.
The successful incumbent will also be willing to work flexible hours to attend events that take place outside of the normal workday.
Bonus Qualifications
Project management skills and experience with Monday.com, Adobe Creative Suite, Salesforce, Canva, and other design software are a plus.
SEO, SEM, and marketing analytics.
The ideal candidate will also have an awareness of bicycling issues.
Specifically, the person in this role would:
Work closely with the Development Director, as well as members of the SVBC team to assist with the layout and production of marketing communications, including email marketing campaigns, advertising assets, annual reports, annual appeal campaigns, e-newsletters, event invitations and promotion, social media campaigns, and printed materials.
Manage data, which may include processing gifts, updating and adding relevant information to CRM database, and pulling and manipulating reports.
Monitor and update the SVBC website using the content management system (Squarespace).
Oversee Development emails, such as our membership email. Forwarding or responding to general and donor inquiries.
Assist in Salesforce MarketingCloud email management, which may include uploading send lists, scheduling and sending emails, and tracking email send information.
Prepare or assist with email communications and physical mailings (e.g., annual appeals/annual reports)
Assist with the creation and distribution of event communications, guest inquiries and registration, and coordination of event set-ups; duties include staffing at major SVBC annual events during evenings and weekends.
Assist with managing internal and external events calendars and handling requests to promote SVBC programs and events across diverse audiences, triaging and directing inquiries requiring escalation as needed.
Assist in the production of video and photo shoots including scheduling, securing spaces, liaising with vendors, etc.
Update and manage mailing systems and lists.
Manage creative assets and prepare visual assets for the web and special events.
Compile analytics and metrics reports for the unit's communications, marketing, and events efforts.
Provide general operations support; duties include scheduling, preparing paperwork, invoices, and billing for branded merchandise and renewing subscriptions.
Perform other related duties as required, including project work related to development activities.
Core Competencies
Reliability: Dependable with regular attendance, shows up on time and prepared for team meetings. With guidance from manager is able to set and meet deadlines.
Productivity: Consistently produces work of good or above average quality with guidance from manager and team. Actively seeks to advance quality of work.
Relationship Building: Able to compose consistently high quality, compelling and persuasive written communications to members and the general public with oversight from manager. Mastery of web, email and social media platforms including Facebook, Instagram, Twitter and LinkedIn.
Communication Skills: Ability to initiate and nurture connections with colleagues, clients, and stakeholders such that helps establish trust and rapport, fostering a conducive environment for collaboration.
Teamwork and collaboration: Encourages colleague's input and ideas, seeks input from colleagues, participates enthusiastically in team meetings and org wide meetings. Able to work collaboratively with other team members.
Creativity and Innovation: Ability to bring a fresh perspective to routine workstyles and procedures. Is able to think and present potential solutions when facing any problems.
Flexibility and adaptability: Is able to adjust and modify one's priorities, direction, or approach in response to changing circumstances with direction from manager.
Leadership: Cheers on accomplishments of others and consistently seeks to learn through others wins and failures. Shares expertise and experience with team, especially new employees.
Project Management: Able to define a project's goals, staffing and deliverables, and to break down a project into manageable tasks with guidance from manager, able to stay focused, take direction, and complete projects on time. Escalates issues constructively when necessary. Able to evaluate projects after completion with help from manager.
Emotional Intelligence: Open to feedback without becoming defensive, handles conflict or frustration with diplomacy and equanimity. Refrains from sharing rumors, confidential information, or negative comments about colleagues or the organization demonstrating professionalism, integrity, and respect for privacy, fostering a positive and trust-based workplace culture.
Racial Equity and Inclusion: Actively engages in learning about diversity, equity and inclusion, participates in employer provided seminars and discussions, shows willingness to examine biases.
Salary and Benefits:
Annual salary is $69,000-$73,000 depending on experience. Full-time, exempt position with a competitive benefits package including PTO, health, dental, and vision insurance, and 401k with employer match.
How to Apply:
Send a compelling cover letter and resume to jobs@bikesiliconvalley.org. Please include "Advocacy Director, [YOUR NAME]" in the subject line. Applications will be considered on a rolling basis until the position is filled.
SVBC is committed to providing an open, fair, inclusive non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio-economic status, ethnicity, physical ability, or medical condition
